5i25's Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how 5i25 collects, uses, and keeps your information secure.
Last updated: January 2026
Introduction & Scope
5i25 is a trusted online casino and betting platform serving players in Bangladesh. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") applies to our website https://5i25.lat and all services operating under it.
By reading this policy, you will learn what types of information 5i25 collects, why it is collected, how it is used, and what your rights are. By using our platform, you agree to the terms of this policy.
You must be at least 21 years old to use 5i25's services. We do not knowingly collect any information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete that information immediately.
What Information We Collect
5i25 collects various categories of information to provide and improve its services. The categories of information collected are outlined below:
Registration Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification)
- Valid email address
- Phone number
- Residential address
- Password (stored in encrypted form)
Financial Information
Information required to process transactions:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and receipts
- Deposit and withdrawal records
We do not store full payment card numbers.
Gaming Activity
Information about your use of the platform:
- Gaming history and bet records
- Bonus usage history
- Preferred game categories
- Session duration and timing
Technical Information
Information collected automatically:
- IP address and location (approximate)
- Device type and operating system
- Browser type and version
- Cookies and session data
- Website usage logs
Communication Information
Information obtained from your contact with customer support:
- Live chat messages and history
- Email correspondence
- Complaints and feedback
Identity Verification Information
For the KYC (Know Your Customer) process:
- Copy of national identity card or passport
- Proof of residence
- Additional verification documents (if required)
How Your Information Is Used
5i25 uses the information collected for the following legitimate purposes. We never use your information for any unnecessary or unauthorized purpose:
| Purpose | Category of Information Used | Legal Basis |
|---|---|---|
| Account management and authentication | Registration information, technical information | Performance of contract |
| Transaction processing | Financial information, identity information | Performance of contract |
| Age and identity verification | Registration information, identity documents | Legal obligation |
| Fraud and money laundering prevention | Financial information, gaming activity | Legal obligation |
| Providing customer support | Communication information, account information | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, transaction information | Legitimate interest |
| Platform development and analytics | Technical information, gaming activity | Legitimate interest |
| Sending personalized offers | Gaming preferences, communication information | Consent |
* You may withdraw your consent to marketing communications at any time.
Cookies & Tracking Technologies
5i25 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us improve our services.
Essential Cookies
Essential for the basic functionality of the platform. Without these, logging into your account or making transactions is not possible. These cookies cannot be disabled.
Analytical Cookies
Help us understand how our website is being used. This information is collected completely anonymously and is used to improve our services.
Preference Cookies
Remember your language preference, theme, and other personalization settings. These cookies make your experience more convenient.
Information Sharing with Third Parties
5i25 never sells, rents, or transfers your personal information to third parties for any commercial purpose. However, information may be shared in certain specific circumstances in order to provide our services:
Service Providers
We use trusted third-party services that help us operate our platform. These include payment processors (bKash, Nagad, Rocket, banks), game providers (such as Pragmatic Play, Evolution Gaming, and Spribe), and technical infrastructure providers. These parties only have access to the information necessary to perform their designated functions.
Legal Authorities
To comply with legal obligations, 5i25 may disclose information to relevant authorities. This includes complying with court orders, assisting in investigations into money laundering and fraud, and cooperating with government regulatory bodies.
Security & Fraud Prevention
To protect our platform and users, information may be shared with specialist security services when necessary. In such cases, only the minimum necessary information is shared.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such circumstances, we will notify you in advance and this policy will remain in effect.
Data Security Measures
5i25 applies the highest technical and administrative measures to protect your information. Our security framework follows industry-standard best practices.
Encryption
All data transfers are secured through SSL/TLS encryption. Passwords and sensitive information are stored using advanced hashing algorithms.
Access Control
Only authorized personnel have access to the necessary information. All access is logged and regularly audited.
Data Backup
Your information is regularly backed up and stored in a secure location. Systems are in place for rapid recovery in the event of data loss.
Security Audits
Regular security testing and vulnerability assessments are carried out. External security specialists review our systems.
Staff Training
All our staff receive regular training on data protection and are bound by strict confidentiality agreements.
Incident Response
In the event of a data breach, we have a defined incident response plan in place. Affected users will be notified in a timely manner.
Your Privacy Rights
5i25 respects your rights over your personal information. Your rights are detailed below. To exercise these rights, contact us at [email protected].
Right of Access
You may request a copy of the information we hold about you at any time. We will respond to your request within 30 days.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be corrected directly through your account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may not be erasable before the designated retention period.
Right to Object to Processing
You can object to the processing of your information for specific purposes (such as marketing). You have the option to unsubscribe from marketing messages at any time.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format. This helps you transfer your data elsewhere if needed.
Right to Restrict Processing
In certain circumstances you can request a temporary restriction on the processing of your information, such as during a dispute about the accuracy of your data.
Data Retention Period
5i25 retains your information only for as long as necessary. Retention periods are determined based on the type and purpose of the data:
Account Information
Retained for the duration of the active account and for at least five years after closure. Financial transaction records may be kept for a longer period in accordance with legal requirements.
Analytical Data
Data used for aggregate analysis is generally kept anonymous and may be retained long-term. Personally identifiable analytical data is deleted after two years.
Communication Records
Customer service correspondence and live chat records are generally retained for up to two years, though this may be longer in the case of ongoing disputes.
Policy Changes and Updates
5i25 may update this privacy policy from time to time. Changes may be made due to updates to our services, new legal requirements, or improvements to security.
Notification of Changes
For significant changes, we will notify you by email or through the platform. For minor changes, the "Last Updated" date on this page will be revised. Continuing to use the platform after any changes constitutes your acceptance of the new policy.
We recommend that you visit this page regularly and contact us with any questions.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please do not hesitate to contact us. Our data protection team will handle your matter with care.
For privacy-related requests, please write "Privacy Request" in the subject line.
Live Chat
Support is available 24/7 via live chat in both Bengali and English.
A response is usually available instantly.