5i25's Commitment to Responsible Gaming
5i25 believes that betting is simply a form of entertainment. We place the highest importance on every player's wellbeing and safety — through limit-setting, self-exclusion, and support.
Our Commitment
At 5i25, we believe online betting can be an enjoyable form of entertainment — but only when approached with awareness. Before playing on our platform, every user is advised to consider their budget, time, and state of mind.
Betting is never an alternative source of income. There is no guarantee of winning in any game and the possibility of loss is always present. Staying realistic and within pre-set limits is therefore essential.
Our support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English. If you feel that betting is affecting your life, please reach out to us.
Player Protection First
We put player wellbeing at the top of every decision we make.
Transparency & Honesty
We present all terms and conditions clearly — no hidden clauses.
Control is in Your Hands
All limit-setting and temporary break tools are available directly in your account.
Age Verification
We strictly ensure that only those aged 21 and above can open an account.
Tools to Stay Safe
5i25 provides a number of effective tools to help you keep your betting in check. Use them and enjoy healthy entertainment.
Deposit Limits
Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a 24-hour cooling-off period applies if you want to increase it.
Loss Limits
Decide the maximum loss you are comfortable with within a given time period. When the limit is reached, your account will automatically stop accepting new bets for that period.
Time-Out
Take a temporary break from playing for anywhere between 1 day and 6 weeks. During a time-out you will not be able to log in to your account; it will reactivate automatically once the period ends.
Self-Exclusion
If you need a long-term break, choose self-exclusion. It can apply from 6 months up to permanently. Promotional communications will also be paused during this period. Please notify the support team.
Reality Check
You will receive a reminder notification at set intervals to let you know how long you have been playing. This keeps you aware of the time you are spending.
Account History
You can view your complete betting history, deposit and withdrawal records at any time. Review your activity and make informed decisions.
Age Requirement: 21+ Mandatory
5i25 is an adults-only platform. Under our policy in Bangladesh, only those aged 21 or above may create and use an account. Your identity is verified during account registration.
Please note: As proof of age during account verification, you may be required to submit a national ID card, passport, or driving licence.
- Age is verified at the time of registration
- Accounts may be suspended for false information
- Accounts for minors are strictly prohibited
- Suspicious accounts are investigated
Warning Signs of Problem Gambling
If betting starts to go beyond entertainment and begins to affect your daily life, it is time to be cautious. The following signs may be a cause for concern:
- Betting beyond your budget and taking on debt
- Repeatedly placing larger bets to try to recover losses
- Trying to stop betting but being unable to
- Hiding your betting from family or friends
- Betting is affecting your work, studies, or relationships
- Feeling restless or anxious when not betting
What to Do If You Have a Problem
If you or someone you know shows the signs above, take action without delay. 5i25 is ready to help you:
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1
Set limits on your own account
Log in and activate a deposit limit or time-out. It will take effect immediately.
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2
Talk to us via live chat
Speak with our team in Bengali on 24/7 live chat. We will help without judgement.
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3
Request self-exclusion by email
Email us at [email protected]. We will activate self-exclusion on your account promptly.
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4
Seek professional support
Gambling addiction is a recognised condition. Do not hesitate to consult a mental health professional or counsellor.
How to Set Limits & Controls at 5i25
You can activate your own protective limits very easily from your account settings by following the steps below.
Set a Deposit Limit
Log in to your account and go to Account Settings → Responsible Gaming. From there, set a daily, weekly, or monthly deposit limit. Lowering the limit is immediate; increasing it requires a cooling-off period.
Activate a Time-Out
From the same section, take a time-out for 1 day, 1 week, or 6 weeks. During this period, all login and betting activity will be completely suspended. It will reactivate automatically once the period ends.
Apply for Self-Exclusion
For a long-term break, contact our support team. You can request exclusion for 6 months, 1 year, or permanently. Once activated, promotional emails will also be stopped.
Get Direct Support
For any issue, speak with us in Bengali via live chat or email us at [email protected]. We are available 24/7 — with no judgement, only support.
Responsible Gaming FAQ
Find answers to frequently asked questions about 5i25's responsible gaming policy here.
Play Safely — Start Today at 5i25
When you play responsibly, betting can be an enjoyable experience. Our cricket betting, slot games, and live casino are all here for you.